Privacy policy

Privacy Policy

We reserve the right to change this Privacy Policy at any time. Any changes to this Privacy Policy will be posted on this page immediately. In addition, you will be notified of any significant changes to the Privacy Policy by email or by posting a notice on our home page. It is your responsibility to periodically review this Privacy Policy. This type of provision is also included in the hubs.ge General Terms and Conditions.

General Explanation

With this document, hubs.ge provides you with information regarding the protection and confidentiality of personal data when using the website www.hubs.ge. Below is a definition of this type of information, cases of unauthorized access, protection mechanisms, and the need to use the information.
Hubs.ge has the right to use personal data if we have your consent, a specific contractual and/or legal basis for this. Your personal information is processed for a specific purpose, which implies the existence of a business-related and/or commercial purpose. It is important that even in this case, the processing of information by the company is not directed against your interests.
We inform you that hubs.ge will take all necessary measures to ensure the security and protection of personal data; we will not use your data unlawfully; upon your request, within a reasonable time, we will provide you with full and comprehensive information regarding the processing of your personal data
This Privacy Policy defines the procedure for processing personal data of hubs.ge users, the purposes, terms of use and storage. Based on the Law of Georgia “On Personal Data Protection”,
This document (Privacy Policy) is an integral part of the Terms and Conditions of Use of the hubs.ge website, which is a mutually binding document.

Legal protection mechanism

The above issues are covered, protected and explained by the Law of Georgia on Personal Data Protection.
According to the legislation, you have the right to request information about the processing of your data. You have the right to receive the following information:
• Which data is processed about you;
• The purpose of data processing;
• The legal basis for data processing;
• How your data was collected;
• To whom your data was transferred;
• The basis and purpose of the data provision.

You can request a copy of the information processed by us.

Revision of personal information

In accordance with the legislation, you have the right to request the correction, updating, addition, blocking, deletion or destruction of your personal data if they are incomplete, inaccurate, not up-to-date or if their collection and processing were carried out in violation of the law. You also have the right to request the cessation of processing of your data for direct marketing purposes. The above will be implemented by hubs.ge immediately, however, within a reasonable period of time, depending on various legal obligations.

Types of personal information:
Contractual
Detailed information about the products and services provided by us to you
Location
Data regarding your location, which the Company may obtain from your mobile phone, computer Internet connection address or the location of the facility where you carry out operations.
Behavioral
Detailed information about how you use our products and services.
Technical
Information about the devices and technology you use.
Communication
Information that the Company obtains about you through emails and/or any other means of communication regarding the Hubs Platform services between you and us, as well as between you and our partner(s).
Financial
Information about your payments and balance on the platform.
Documentary data
Information about you reflected in documents of various formats and their copies. Such documents include your passport and identity document.

Identification (personal) information

When registering on the website, the user indicates the following information:
• First and last name;
• Mobile number;
• Email;
• Password for authorization in the online store.
The above information is required for registration, without which the user will not be able to register on the website.
After selecting the product, the user will be redirected to the bank's payment page for payment, where he indicates his card details and confirms the transfer. Hubs.ge does not have access to the user's bank card details. Hubs.ge receives information about the user's payment.

From what sources do we obtain personal information
Information about you (including personal information) is obtained based on your voluntary consent, by providing information on the company's platform/website hubs.ge and/or by requesting information from our partner(s).
We will request information from our partner(s):
• About the data (including personal information) you provided when registering on their platform;
• About the operations carried out with your personal account/profile;
• About other activities carried out by you on their platform;
• About the written or oral communication carried out between them and you regarding the company's service(s)
What do we use your personal information for?
• Effective communication and feedback with the customer;
• Correct marketing activities;
• Customer financial transactions;
• To study how users use our products and services and to evaluate the effectiveness of marketing or other activities;
• To develop/manage our platform, brands, products and services and to produce statistics;
• To provide our products and services;
• To detect, prevent and report financial crime;
• To manage our and our users’ risks;
• To comply with laws and regulations that are relevant to us;
• To respond to and resolve complaints;
• To exercise our rights and obligations;
• To protect website users and prevent fraudulent activities;
• To prevent money laundering, terrorist financing and other criminal activities;
• To adapt the website and its components to the needs of the user;
• To inform the partner(s) about your needs and wishes;
• To improve the quality of Hubs.ge’s services;
• To properly fulfill Hubs.ge’s legal obligations;
• To resolve claims submitted by the user;

Grounds for data processing

The legal basis for processing the user’s personal data by Hubs.ge and the authorized person is as follows:
• Data processing is necessary to fulfill the obligation assumed by the transaction concluded with the data subject and/or to conclude a transaction at the request of the data subject;
• Based on the user’s consent;
• To fulfill the obligations imposed on him/her by the contractual relationship;
• Data processing is necessary to provide the service to the user.

Consent

By agreeing to the Terms and Conditions, you confirm that you agree to this Privacy Policy and that the information provided by you is accurate and true. The information was provided of your own free will and you have all the rights and permissions provided for by law.
Also, by agreeing to these Terms and Conditions, you agree to authorize us and consent to us, at our sole discretion and within the framework of applicable law, requesting and receiving information about you, including personal data, from any source, at any time and in any quantity, for the purposes of familiarizing yourself with, verifying, comparing, analyzing, storing and fulfilling our legal and/or contractual obligations.
We reserve the right to provide law enforcement agencies with access to your personal data in strictly defined cases, including for the purpose of detecting, investigating and preventing crimes.
If you do not wish to provide personal information, it may be delayed or impossible for us to fulfill our obligations to you, including using your account/profile or receiving relevant services.
Personal data is shared with the partner courier service provider, namely, Onway LLC (Onway LLC registered in accordance with the legislation of Georgia, identification code: 402059419, registered address: Georgia, Tbilisi, Chugureti district, Krimi str., No. 7; actual address: Tbilisi, Digomi village, Rostevani str. #8, or any of its affiliated or subsidiary legal entities) which ensures the delivery of the purchased products to the user to the address specified by him. The following information about the user will be transferred to the partner courier service provider: order details, name, surname, address and contact number. The information provided to the partner courier company will be used only for the purpose of delivering the purchased products.

Information Security
We take security very seriously and take a number of measures to protect your personally identifiable information.
Your personally identifiable information on our website is only accessible by providing your password and email address. This password is encrypted. We recommend that you do not share your password with anyone. In addition, your personally identifiable information is stored on a secure server that is accessible only to authorized personnel and contractors.
Unfortunately, no data transmission over the Internet or wireless networks can be guaranteed to be absolutely secure. We take commercially reasonable security measures to protect your data and we endeavor to only establish connections with organizations that take a similar approach to this issue. However, we cannot guarantee the security of the website or information transmitted from the website, and we are not responsible for the actions of third parties who may obtain such information without your permission.
Other websites to which you may be redirected from our website have their own privacy policies and data collection, as well as principles for the use and disclosure of such information. We are not responsible for the activities of third parties, therefore we encourage you to carefully read their privacy policy(ies) before providing your information. This is also indicated in the general terms and conditions. Other websites to which you may be redirected from our website have their own privacy policies and data collection, as well as principles for the use and disclosure of such information. We are not responsible for the activities of third parties, therefore we encourage you to carefully read their privacy policy(ies) before providing your information. This is also indicated in the general terms and conditions.
Fraud Detection
Your personal data helps us determine whether your account/profile may be used for fraud or money laundering purposes. In the event that we detect a risk of fraud, we reserve the right to temporarily suspend transactions/orders or refuse to provide the relevant service for your own safety.
Various information protection issues
Minors under the age of 18 are prohibited from using the www.hubs.ge platform/website. We do not knowingly store or collect information from persons under the age of 18. The protection of minors' personal information is very important to us. Accordingly, if we learn that a user is a person under the age of 18, we will take appropriate measures to delete this user's personal information from our database. By using the www.hubs.ge platform/website, you hereby confirm that you are at least 18 years old. Hubs.ge is unable to verify the accuracy and completeness of the information provided by the user, including the user's age. If it becomes known that the person providing the information is not of legal age, hubs.ge is entitled to disregard the information provided by the minor. If you become aware that a person registered on hubs.ge is not of legal age and does not have the consent of a legal representative to use the website, please inform us of this.

“Google and Facebook Authorization”
The Company’s website enables users to log in to their Google email. If you are registered on the Company’s website and have a Google email and click “Google”, both of your profiles will be linked, unless the email addresses you provided when registering on Google and hubs.ge do not match. If your email addresses do not match, we will ask you if you want to merge them. Then you will enter your password to confirm that Google controls this account/profile. If you are registered on the company website, but not on Google, and you click on “Google authorization”, you will be offered to create a “Google” mandate or register a “Google” email address. If you continue, you will make your information available to the company website and at the same time agree to the “Google” terms of use when using the company websites. Similarly, authorization with Facebook is possible.
Clarification of user rights:
The user of www.hubs.ge has the right to:
1. Request correction, updating, addition, blocking, deletion or destruction of personal data if they are incomplete, inaccurate, not up-to-date or if their collection and processing were carried out in violation of the law;
2. File complaints related to the processing of personal data with the State Inspectorate;
3. At any time, object to or restrict our processing of your personal data, by notifying us of this at the e-mail address provided. 

We undertake to cease processing your data within 5-10 business days of receiving such notification. Please note that if you do not wish to provide your personal information or request the cessation of processing, it may be delayed or impossible for us to fulfill our obligations to you, including using your account/profile or receiving relevant services.
4. Opt out of the use of your data for automated decision-making (including profiling), by notifying us in writing at the following e-mail address: contact@hubs.ge We undertake to cease such processing of your data within 10 business days of receiving your notification; In case of any questions regarding the Privacy Policy, our general rights and obligations or our processing of your data, please contact us using the following communication channel:
E-mail address: contact@hubs.ge.

How long do we store personal information?
We will retain your personal data for the entire duration of your service.
Also, for a period of 10 years after the end of the service for the following reasons:
• To respond to questions and complaints;
• To maintain an archival record of the relationship between hubs.ge and the user;
• To maintain records in accordance with applicable regulations/rules;
• To comply with legal obligations.

Marketing
The information we collect from you on the company platform/website www.hubs.ge may be used to provide you with specific service and/or product offerings tailored to you.
We have access to your personal data to the extent that you share it with us or that we collect it through our means in the course of providing you with the service.
We will study your data to understand what you need, what you are interested in, or what you may want. This is how we decide which product, service or offering may be suitable for you.
We only use your personal data and send you marketing communications when we have a legitimate interest and your consent. We promise that our activities will never be unfair, incorrect or against your interests.
You have the right to contact us at any time and ask us to stop sending you marketing communications. We respect your wishes and will stop using your personal data for direct marketing purposes upon receipt of such notification.
By electronically indicating your consent to the Terms and Conditions, you confirm that you agree to this Privacy Policy and that the information you provide is accurate and complete. The information is provided of your own free will and you have all the rights and permissions provided by law.
Also, by electronically indicating/acknowledging your agreement to these Terms, you declare your consent that you grant us the authority and consent to us requesting and receiving information about you, including personal data, from any source, at any time and in any quantity, at our sole discretion and within the framework of applicable legislation, for the purposes of familiarizing ourselves with them, verifying, comparing, analyzing, storing them and fulfilling our legal and/or contractual obligations.
User's obligation
The user is obliged to provide hubs.ge with complete and correct information about him/her in order to receive the service in the future. This obligation also applies to changes in the information provided by the user.
The user has the right to apply to the Personal Data Protection Service or the court in case of violation of the rights provided for by the Law of Georgia "On Personal Data Protection".

Terms of Use of the Hubs.ge Website
By using the hubs.ge website, the user agrees to the storage and processing of his/her personal data and cookies by hubs.ge.
The user is obliged to provide hubs.ge with complete and correct information and to update the information provided in case of changes.
Hubs.ge takes all measures to protect the user's confidential information, however, it does not assume responsibility and does not guarantee the actions of third parties who illegally access hubs.ge servers.

Third parties
Hubs.ge disclaims any responsibility in relation to other websites that may be placed as external links on the hubs.ge website. The privacy policy of other websites may differ from this policy. Accordingly, hubs.ge encourages you to review the terms of use and privacy policy of the website indicated as an external link.